TERMS & CONDITIONS

Introduction

  1. These terms and conditions govern your use of our website.
  2. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
  3. If you register with our website or make a purchase on our website, we will ask you to expressly agree to these terms and conditions.
  4. You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
  5. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Welcome to the Hemocy website, this is an important section of the website explaining the terms and conditions you are agreeing to when you use hemocyl-international.com.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HEMOCYL’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use and/ or shop from the HEMOCYL-INTERNATIONAL.com website.

Terra Lab Ltd. reserves the right to change these terms and conditions as and when required by posting new terms and conditions on the HEMOCYL-INTERNATIONAL.com web site.

The term ‘Terra Lab Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Laniste 22, 10020 Zagreb, Croatia, Republic of.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

GENERAL

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

MATERIAL AND COPYRIGHT

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, copy, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All designs, text, graphics and their arrangement on HEMOCYL-INTERNATIONAL.com are the copyright of Terra Lab Ltd.  Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Terra Lab Ltd’s prior written consent is strictly prohibited.

Links

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

No permission is given by Terra Lab Ltd for use of HEMOCYL and HEMOCYL brand names, product and service names, titles and copyrights in this site by any person, business or third party – such use may constitute an infringement of the Terra Lab Ltd’s rights.

ONLINE STORE ORDERS

Terra Lab Ltd and the HEMOCYL-INTERNATIONAL.com website utilize leading secure payment processors. We validate securely your order and credit or debit card and details you submit to us before your order is accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Payment will be debited from your account before the dispatch of your purchase.

Terra Lab Ltd and HEMOCYL-INTERNATIONAL.com reserves the right to restrict the number of HEMOCYL products sold to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

All credit and debit cards are subject to validation checks and authorization by the card issuer. Terra Lab Ltd will not be liable for any delay to your order due to these validation checks. If your card issuer refuses to authorize payment, Terra Lab Ltd will not be liable for any delay or non-delivery.

Your credit card statement will contain “Hemocyl”.

DELIVERY

IMPORTANT: For NON EU countries, additional charges for Hemocyl might apply during transition through customs. Hemocyl.com is not in any way responsible for this additional charges that may occur.

Hemocyl may not pass through customs of certain countries. Please, check with your customs before ordering. In case of returned product, Hemocyl.com will not refund your delivery charges. 

It is your obligation to enter the correct delivery address and phone number at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order. All deliveries are estimated dates only and not guaranteed. Our current delivery charges are as follows and are subject to change at any time:

1. We provide worldwide standard shipping.

Standard shipping delivery time: 7-21 work days from the order’s ship date

2. DHL express shipping:

DHL express delivery time: 48 hour from the order’s ship date

Prices are based on current DHL prices.

INDEMNIFICATION.

You agree to defend, indemnify and hold harmless Terra Lab Ltd  its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the Company Sites, including claims by other users of your equipment, access, products or membership.

30 DAYS RETURN POLICY

It is your responsibility to contact Terra Lab Ltd by email to advise us of your intention to claim a full refund for purchased product. If you are not satisfied with our product, you can request refund within 30 days from the day you placed the order.

If you refuse delivery due to an item being damaged, please notify us within 7 working days.

Your complete satisfaction is our ultimate goal. You may return any item shipped by Terra Lab Ltd., keeping the following in mind:

• Shipping and Handling Fees are Non Refundable.

Refund requests must be made through e-mail and submitted with your order information and short explanation of the why you request a refund. Shipping and handling charges are non-refundable.  Once you request a refund, it will bi issued to your account (credit card) within maximum of 5 days.

CANCELLATION POLICY

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.

LEGAL DISCLAIMER

These products are not intended to diagnose disease. Consult with your physician for diagnosis. Use herbs as per instructions and always watch for any allergic reactions.

The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner.

In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself.

No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner’s services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given herbs, users experiences, medical experts claims, or on clinical trials that are generally not recognized by any US government agency or medical organization.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.